Privacy Policy

Last updated: March 2026

Velo Labs Limited ("The Product Vault," "we," "us," or "our") operates the website productvault.ai. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information:

• Personal information: Name, email address, and payment information provided when you make a purchase.
• Usage data: Pages visited, time spent on pages, browser type, device type, and IP address.
• Cookies and tracking: We use cookies, Meta Pixel, and similar technologies to improve your experience and measure advertising performance.

2. How We Use Your Information

• To process your purchase and deliver your product access
• To send you onboarding emails and product-related communications
• To improve our website and services
• To run and measure advertising campaigns (e.g., Meta/Facebook Ads)
• To prevent fraud and ensure security

3. Third-Party Services

We use trusted third-party services to operate our business:

• Whop — payment processing and product delivery
• Vercel — website hosting
• Supabase — database and authentication
• Meta (Facebook) — advertising and conversion tracking
• Loops — email marketing

These services may collect and process data in accordance with their own privacy policies.

4. Cookies

We use cookies and similar tracking technologies to:

• Remember your preferences
• Track conversions from advertising
• Analyse website traffic and usage patterns

You can control cookies through your browser settings. Disabling cookies may affect your experience.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Object to or restrict certain processing
• Withdraw consent where applicable

To exercise any of these rights, email us at support@productvault.ai.

7. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
support@productvault.ai

Velo Labs Limited
Registered in Hong Kong (incorporated 23 January 2025)