Last updated: March 2026
These Terms & Conditions ("Terms") govern your access to and use of the website productvault.ai and all related services provided by Velo Labs Limited ("The Product Vault," "we," "us," or "our"). By purchasing or using our products, you agree to these Terms.
The Product Vault provides digital products, affiliate marketing tools, training materials, and related services. All products are delivered digitally through our platform.
You receive access to our affiliate platform (EarnHive) where you can promote products and earn commissions on sales generated through your unique affiliate links.
Results are not guaranteed. The income examples and testimonials shown on our website represent the results achieved by specific individuals. Your results will vary based on your effort, experience, ad spend, market conditions, and other factors.
We do not guarantee that you will earn any specific amount of money. The Product Vault provides tools and training — your success depends entirely on your own execution.
Any earnings figures mentioned are for illustration purposes only and should not be interpreted as a promise or guarantee of income.
This section outlines the refund and cancellation terms for each product and service we offer. By completing your purchase, you acknowledge and agree to these terms.
Your initial purchase of The Product Vault is covered by a 30-day unconditional money-back guarantee. If you are not satisfied for any reason, you may request a full refund within 30 calendar days of your original purchase date by emailing support@productvault.ai.
Refunds are processed within 5-10 business days to the original payment method. This guarantee applies exclusively to The Product Vault front-end product. It does not extend to any other products, upgrades, subscriptions, or add-ons purchased separately.
The coaching subscription (including any free trial period) is a recurring monthly subscription billed monthly after any applicable trial period ends. By activating a coaching subscription (including a free trial), you authorise recurring monthly charges to your payment method until you cancel.
Coaching subscriptions are non-refundable. No partial or full refunds will be issued for any coaching subscription payments, including the first paid month after a free trial. You may cancel your coaching subscription at any time through your EarnHive account settings (Settings → Cancel Coaching). Cancellation takes effect at the end of your current billing period — you will retain access until that date. No refund will be issued for the remaining days of a billing period after cancellation.
If you activate a free trial, you are responsible for cancelling before the trial period ends if you do not wish to be charged. Trial end dates are displayed in your dashboard. We send no separate reminder — it is your responsibility to cancel before the trial expires.
All commission tier upgrades are one-time purchases that are non-refundable. These upgrades provide immediate access to higher commission rates and additional platform features. Because these benefits are delivered instantly and cannot be "returned," no refunds, partial refunds, or credits will be issued under any circumstances.
By purchasing a commission tier upgrade, you acknowledge that you have read the product description, understand what is included, and agree that the purchase is final and non-refundable.
All purchases of the Ad Vault, AdLab AI credit packs, and any other optional add-ons are one-time purchases that are non-refundable. These digital products provide immediate access to downloadable ad creatives, AI-generated content, and platform credits that are consumed upon use. Because these products are delivered digitally and instantly, no refunds, partial refunds, or credits will be issued under any circumstances.
By purchasing any Ad Vault product or AdLab AI credit pack, you acknowledge that you have read the product description, understand what is included, and agree that the purchase is final and non-refundable.
If you have an issue with any charge, we ask that you contact us at support@productvault.ai before initiating a chargeback or payment dispute with your bank or card provider. We are committed to resolving all genuine concerns promptly and fairly.
If a chargeback or payment dispute is filed for a product or service that is explicitly marked as non-refundable in these Terms (Sections 3.2, 3.3, and 3.4), we will submit these Terms and Conditions — along with evidence of your purchase, your agreement to these Terms at checkout, delivery confirmation, and records of product access and usage — as evidence in the dispute process.
Filing a fraudulent or illegitimate chargeback constitutes a breach of these Terms. We reserve the right to:
By completing any purchase on our platform, you confirm that you have read, understood, and agreed to the refund and cancellation terms set out in this Section 3 — including the non-refundable nature of coaching subscriptions, commission tier upgrades, and AdLab AI credit packs.
Commission rates vary by membership tier:
Commissions are subject to a holding period before they become eligible for payout. Commissions on refunded transactions will be reversed.
We reserve the right to terminate affiliate accounts that engage in fraudulent, deceptive, or unethical marketing practices.
You agree not to:
All content provided through The Product Vault and EarnHive — including ad creatives, training materials, tools, and software — is the property of Velo Labs Limited. You are granted a personal, non-transferable licence to use these materials for your own affiliate marketing activities.
To the maximum extent permitted by law, Velo Labs Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities arising from your use of our services.
Our total liability shall not exceed the amount you paid for the product or service in question.
Our platform integrates with third-party services including Whop (payments), Meta (advertising), and others. We are not responsible for the actions, policies, or availability of these third-party services.
We reserve the right to suspend or terminate your account at any time if you violate these Terms or engage in behaviour that is harmful to our business or other users.
We may update these Terms from time to time. Continued use of our services after changes are posted constitutes your acceptance of the updated Terms.
These Terms are governed by the laws of the Hong Kong Special Administrative Region. Any disputes shall be resolved in the courts of Hong Kong.
For questions about these Terms, contact us at:
support@productvault.ai
Velo Labs Limited
Registered in Hong Kong